Synology ChatPlus for Business Communication

Effective communication is essential for modern businesses, especially as teams become increasingly distributed across multiple offices, remote work environments, and global operations. While many organizations rely on public cloud messaging platforms, growing concerns about data privacy, regulatory compliance, and information security have encouraged businesses to adopt solutions that provide greater control over their communications.

Introduced with DSM 7.4, Synology ChatPlus is Synology’s next-generation enterprise messaging platform. Built for organizations that require secure, on-premises collaboration, ChatPlus combines business messaging with AI-powered capabilities while allowing companies to maintain full ownership of their communication data.

Whether supporting internal collaboration, project management, or cross-department communication, ChatPlus provides a modern messaging solution that integrates seamlessly with the Synology ecosystem.

What Is Synology ChatPlus?

Synology ChatPlus is an enterprise collaboration platform designed for secure business messaging.

Built on Synology’s private infrastructure model, ChatPlus enables organizations to communicate without relying entirely on third-party public cloud messaging platforms.

The platform supports:

• Team messaging

• Group conversations

• Private chats

• File sharing

• Company announcements

• Department communication

• Enterprise-wide collaboration

Organizations can centralize business communication while maintaining greater control over company data.

Why Businesses Need Private Communication Platforms

Business communication often contains confidential information.

Organizations regularly exchange:

• Financial information

• Customer records

• Human resources communications

• Project documentation

• Product development discussions

• Internal policies

• Strategic planning

Many organizations prefer communication platforms that allow them to retain ownership of this sensitive information.

On-Premises Data Control

One of ChatPlus’s biggest advantages is its deployment model.

Organizations maintain control over:

• Chat history

• Shared documents

• User accounts

• Access permissions

• Communication records

• Administrative settings

Keeping communication within the organization’s own infrastructure can simplify compliance while improving data privacy.

AI-Powered Collaboration

ChatPlus introduces AI-powered features designed to improve workplace productivity.

Depending on the available release and supported functionality, AI capabilities may include:

• Live language translation

• Intelligent messaging assistance

• Faster communication across multilingual teams

• Improved collaboration workflows

These features help organizations communicate more effectively while reducing language barriers.

Supporting Distributed Teams

Modern organizations often operate across multiple locations.

ChatPlus supports communication between:

• Corporate headquarters

• Branch offices

• Remote employees

• International teams

• Project groups

• Department managers

• Executive leadership

A centralized messaging platform improves collaboration regardless of where employees are located.

Secure File Sharing

Sharing documents is an important part of daily business communication.

ChatPlus allows teams to exchange:

• Office documents

• Presentations

• PDF files

• Images

• Project files

• Technical documentation

When combined with Synology storage, organizations can manage both communication and files within a unified collaboration platform.

User and Permission Management

Strong access control is essential for secure collaboration.

Administrators can manage:

• User accounts

• Department groups

• Role-based permissions

• Access policies

• Authentication methods

• Administrative privileges

Centralized administration helps organizations maintain consistent communication policies across the business.

Integration with the Synology Ecosystem

ChatPlus integrates seamlessly with other Synology collaboration solutions.

Organizations can use ChatPlus alongside:

• Synology Drive

• Synology Office

• Synology Meet

• MailPlus

• Calendar

• Directory Server

Together, these applications provide a fully integrated business collaboration environment.

Supporting Compliance

Many industries require organizations to maintain control over business communications.

A private communication platform can help support:

• Internal governance

• Data privacy requirements

• Corporate policies

• Audit readiness

• Information security

• Regulatory compliance

Organizations gain greater visibility into how communication data is stored, managed, and protected.

Planning for Future Growth

Business communication requirements continue to evolve.

Organizations should prepare for:

• Additional employees

• Expansion of remote work

• International collaboration

• More project teams

• Increased file sharing

• Growing communication history

Built on scalable Synology infrastructure, ChatPlus can expand alongside changing business requirements.

Best Practices for Deploying ChatPlus

Organizations can maximize the value of ChatPlus by:

• Implementing role-based permissions

• Enabling multi-factor authentication

• Establishing communication policies

• Securing administrator accounts

• Backing up collaboration data

• Monitoring storage utilization

• Keeping DSM and applications up to date

These best practices improve security while ensuring reliable business communication.

Why Organizations Choose Synology ChatPlus

Synology ChatPlus provides secure business messaging, centralized administration, AI-assisted collaboration, local data ownership, and seamless integration with the Synology ecosystem. Combined with Synology Drive, Office, Meet, MailPlus, and scalable NAS storage, ChatPlus enables organizations to build a private collaboration platform that improves productivity while maintaining complete control over sensitive business information. Deploy secure ChatPlus with expert Synology consulting

About Epis Technology

Epis Technology helps organizations deploy and optimize Synology collaboration platforms through infrastructure assessments, ChatPlus implementation, storage architecture design, cybersecurity consulting, user management, performance optimization, and ongoing managed support. With deep Synology expertise, Epis Technology helps businesses build secure, scalable communication environments that enhance collaboration while protecting valuable business data.