Synology Recognized in Gartner 2025 Voice of Customer
Synology Named in the 2025 Gartner Voice of the Customer for Primary Storage Platforms
Synology has once again demonstrated its growing influence in enterprise storage by being named in the 2025 Gartner Voice of the Customer (VoC) for Primary Storage Platforms report. This recognition reflects strong customer feedback across performance, reliability, support, and overall satisfaction, confirming that Synology’s storage solutions resonate with real-world business needs.
For enterprises evaluating storage technologies, this inclusion signals that customers see Synology not just as a traditional NAS vendor, but as a viable contender in modern storage environments that demand scalability, robust data protection, and seamless integration with hybrid cloud and backup frameworks.
What the Gartner VoC Recognition Means
The Gartner VoC report aggregates unbiased feedback from verified enterprise users to provide a holistic view of customer sentiment. Inclusion in this report signals that Synology’s products have demonstrated:
High customer satisfaction rates
Reliable performance in production environments
Strong support and service experiences
Alignment with business needs for scalability and security
For organizations evaluating storage systems, VoC recognition offers a valuable, peer-driven perspective. It emphasizes that the solutions are not only technically capable but also genuinely effective in supporting enterprise operations.
Synology’s Strengths Highlighted by Customers
Customers who contributed to the Gartner VoC report cited several aspects of Synology’s storage platform as key strengths:
1. Versatile Storage Models
Synology’s product portfolio spans entry-level, midrange, and high-density NAS and SAN systems, enabling businesses of all sizes to find a suitable storage platform.
2. Comprehensive Software Ecosystem
Synology DiskStation Manager (DSM), ActiveProtect, and cloud integration tools offer unified management, intelligent workflows, and extensible backup capabilities.
3. Practical Security Features
Built-in security tools such as snapshot replication, access controls, and hardening utilities help organizations protect data against ransomware, breaches, and insider risk.
4. Cost-Effective TCO
Compared with traditional enterprise arrays, many customers noted that Synology offers strong performance and reliability with a lower total cost of ownership, particularly when paired with cloud and hybrid strategies.
These strengths align with the evolving demands of digital transformation, where flexibility and integrated protection are essential.
Why This Matters for IT Leaders
Recognition in Gartner’s VoC report resonates particularly with IT leaders evaluating storage strategies for:
Hybrid cloud architectures
Multi-location data protection
Enterprise backup and disaster recovery
Data consolidation from disparate systems
Long-term storage scalability
Synology’s customer-backed standing suggests it can handle both traditional NAS use cases and modern enterprise storage requirements, including workloads like virtualization, file services, and large-scale backups.
Connecting Recognition to Real Enterprise Needs
While industry accolades matter, businesses ultimately care about real-world outcomes: things like uptime, recoverability, and ease of management. Synology’s inclusion in the VoC report suggests that customers experience those outcomes consistently. However, maximizing these benefits within complex enterprise environments often requires deep technical expertise, particularly when aligning storage deployment with compliance requirements, performance objectives, and long-term data protection strategies.
That’s where aligned service providers play a crucial role.
How Epis Technology Helps Businesses Realize Synology’s Full Potential
Epis Technology specializes in taking Synology’s recognized storage capabilities and turning them into tailored, enterprise-grade solutions. Rather than deploying storage in a generic configuration, Epis Technology evaluates your workloads, performance requirements, compliance mandates, and continuity goals to design and implement a storage environment optimized for your business. This includes configuring Synology NAS systems with efficient RAID layouts, integration with hybrid cloud platforms like Synology C2, comprehensive backup and disaster recovery workflows, and advanced security hardening. Epis Technology also provides ongoing monitoring, optimization, and scalability planning so that your infrastructure continuously meets evolving demands. By combining Synology’s product strengths validated by customer feedback in the Gartner VoC report with expert deployment and management, Epis Technology helps organizations achieve resilient, efficient, and secure storage outcomes.
The Importance of Customer-Centric Validation
Industry recognition, such as Gartner’s Voice of the Customer report, underscores what professionals see firsthand: Synology’s storage platforms deliver value across performance, protection, and usability metrics. For organizations seeking solutions that balance capability with operational efficiency, such validation reinforces confidence in long-term decisions.
But validation alone does not guarantee success. Sophisticated implementation, tailored configurations, and proactive support are vital to ensuring that recognized storage solutions deliver maximum return on investment. With expert guidance, businesses can transform positive customer insights into dependable, scalable infrastructure.
About Epis Technology
Epis Technology provides enterprise IT infrastructure, Synology consulting, and cloud data protection solutions for businesses of all sizes. The company specializes in secure, scalable storage architecture, hybrid cloud integrations, Microsoft 365 and Google Workspace backups, and long-term disaster recovery planning. Through expert design, implementation, and ongoing optimization, Epis Technology ensures that your storage systems are resilient, compliant, and fully aligned with your business objectives.