Synology Reaffirms U.S. Channel Support & Future Growth
Synology Recommits to U.S. Channel, Teases New Support Tier at ActiveProtect Launch
Synology America recently reaffirmed its strong commitment to channel partners and announced plans for an enhanced U.S.-based support tier during its ActiveProtect launch event. The announcement signals Synology’s continued investment in not only empowering its reseller ecosystem but also improving support and services for enterprise and SMB customers across the United States. As data protection becomes a central priority in IT strategies, especially in hybrid and cloud environments, Synology’s channel focus and support enhancements aim to provide partners and end users with deeper engagement, faster issue resolution, and stronger alignment with evolving infrastructure needs.
For organizations leveraging Synology storage, backup, and data protection platforms, this recommitment offers a clearer path to optimized deployments, managed services, and strategic support engagements.
Strengthening the Channel Ecosystem
During the ActiveProtect launch event, Synology America executives emphasized their ongoing dedication to the channel model in the U.S. This includes:
Enhanced collaboration with resellers and integrators
Expanded training and certification opportunities
More localized technical support resources
Improved access to pre-sales and post-sales assistance
Synology acknowledged that channel partners play a critical role in translating product innovation into real-world business outcomes. By reinforcing this ecosystem, Synology enables partners to deliver more reliable, tailored solutions that align with customer requirements for performance, compliance, and security.
A New U.S.-Based Support Tier on the Horizon
One of the major announcements teased at the event was the development of a new U.S.-focused support tier. While details are still forthcoming, this initiative is intended to elevate the support experience for American customers and partners alike. Expected benefits include:
Faster response and resolution times through localized support teams
Proactive guidance for complex deployments
Extended support hours tailored to U.S. business schedules
Closer alignment with enterprise continuity and compliance needs
This tier aims to provide deeper technical assistance and a more responsive support structure for organizations that depend on Synology for data center, hybrid cloud, and mission-critical infrastructure.
ActiveProtect: Driving Comprehensive Data Protection
The context for this announcement was Synology’s ActiveProtect launch event—highlighting a broader shift toward integrated, intelligent data protection across the Synology ecosystem. ActiveProtect represents a unified approach to:
Centralized backup orchestration
Security-focused monitoring and alerting
Immutable and multi-version backup retention
Ransomware-resistant protections
Hybrid cloud and on-premise coverage
As enterprises move toward more distributed and hybrid architectures, having a robust, automated backup and protection framework becomes essential. Synology’s expanded channel and support strategy ensures that customers can successfully deploy and manage ActiveProtect solutions, backed by responsive guidance and expert partner support.
The Importance of Local Support and Channel Engagement
Localized support and a strong channel ecosystem matter for several reasons:
1. Faster Issue Resolution
When technical teams are geographically aligned with customers, response times shrink, and contextual problem-solving improves.
2. Better Understanding of Regulatory Context
U.S.-based support teams are well-positioned to navigate local compliance requirements such as HIPAA, GDPR (for U.S.-EU data transfers), CCPA, and industry-specific mandates.
3. Tailored Deployment Guidance
Partners familiar with regional infrastructure patterns, cloud adoption trends, and enterprise expectations can provide more relevant recommendations and configurations.
4. Trusted Relationship Between Vendors and Customers
Strong channel engagement fosters trust and continuity, especially for long-term storage and backup commitments.
Synology’s recommitment to these principles suggests an understanding that product innovation must be matched with equally strong support and partner enablement.
How Epis Technology Aligns with Synology’s Channel and Support Expansion
As Synology expands its channel engagement and U.S.-based support offerings, organizations often require deeper integration expertise to maximize their investments in storage and data protection technologies. Epis Technology specializes in helping businesses implement, optimize, and manage Synology solutions from ActiveProtect deployments to hybrid cloud backup architectures. Epis Technology works closely with Synology channel partners to interpret technical requirements, tailor configurations to specific environments, and ensure that enterprise continuity objectives are met.
Epis Technology’s services include infrastructure assessment, customized deployment planning, automated backup orchestration, compliance-focused retention strategies, and ongoing managed support. By bridging vendor capabilities with practical, operational execution, Epis Technology ensures that organizations receive not only the technology Synology offers but also the strategic, resilient implementations needed for long-term success.
What This Means for U.S. Businesses
Synology’s renewed channel focus and forthcoming localized support tier represent a positive shift for U.S. enterprises and SMBs alike. With deeper access to support teams, enriched partner engagement, and a more responsive technical ecosystem, organizations can:
Deploy complex backup and hybrid cloud strategies with confidence.
Reduce time to resolution for escalated issues.
Align storage performance and protection with compliance goals.
Gain strategic insight into modern data protection practices
In the context of ActiveProtect’s capabilities, this bolstered support framework aims to ensure that Synology customers can fully realize the benefits of integrated, enterprise-grade data management.
About Epis Technology
Epis Technology provides enterprise IT infrastructure, Synology consulting, and comprehensive data protection solutions for organizations of all sizes. The company specializes in Synology NAS deployment, hybrid cloud backup architectures, Microsoft 365 and Google Workspace data protection, and disaster recovery planning. Through expert system design, continuous monitoring, compliance alignment, and ongoing optimization, Epis Technology ensures that your storage and protection environment remains secure, scalable, and aligned with your business continuity objectives, helping you protect critical data and reduce risk across your IT landscape.