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Synology Global Contact and Support | Reach Synology Experts Worldwide

Synology Global Contact and Support: Reach Our Experts Anytime

Your Direct Line to Synology’s Global Network

We are committed to providing world-class technical support and partnership opportunities across every region. Whether you are an enterprise client seeking system integration, an SMB configuring NAS for hybrid cloud, or an individual user exploring data protection solutions, our team ensures you receive the right assistance swiftly and professionally. Our global contact framework connects you to specialized Synology departments, ensuring that every inquiry is handled by trained professionals with expertise in network storage, data protection, surveillance, and backup infrastructure.

Contact Synology by Region

Americas

Our North and South American offices serve customers across the United States, Canada, and Latin America. From data-center solutions to business continuity planning, our U.S. and Brazil support hubs provide bilingual assistance in English and Portuguese.
Email Support: [email protected]
Phone: +1-425-296-3177 (U.S. HQ)
Location: Bellevue, Washington, USA

Europe, Middle East & Africa (EMEA)

Clients across Europe and the Middle East can reach Synology’s regional headquarters located in Germany, the U.K., and France.
Primary Contacts:

Each branch delivers localized technical support, warranty services, and enterprise consultations for deployment across multi-site organizations.

Asia-Pacific (APAC)

From Taipei to Tokyo and Sydney, our Asia-Pacific offices coordinate production, logistics, and advanced R&D support.
Synology Inc. (Taiwan HQ) – [email protected]
Synology Japan K.K. (Tokyo) – [email protected]
Synology Australia Pty Ltd. (Sydney) – [email protected]

The APAC division specializes in OEM partnerships, distributor inquiries, and large-scale deployment strategies.

Customer & Technical Support Channels

1. Technical Assistance Portal

Submit your support tickets directly via the Synology Account Dashboard. Our technicians provide guided troubleshooting, firmware updates, and hardware diagnostics.
Visit: support.synology.com

2. Product Registration & Warranty

Register your NAS or router on our Synology Account Portal to access extended warranty options and RMA requests.

3. Business Inquiries

For OEM collaboration, reseller programs, or large-scale infrastructure consultations, contact our Business Development Department through:
Email: [email protected]

4. Media & Public Relations

Members of the press can contact our corporate communication team for interviews, statements, or press kits:
Email: [email protected]

Why Contact Synology Directly

  • Personalized Solutions: Every inquiry is reviewed by a certified Synology professional.

  • Global Coverage: 24/7 support availability across time zones.

  • Rapid Escalation: Complex issues are escalated to senior engineers within minutes.

  • Enterprise-Grade Support: Tailored consultation for SMBs, enterprises, and cloud-service providers.

Stay Connected with Synology

For continuous updates, follow Synology on:

Our digital presence ensures that every partner, customer, and end-user has direct access to resources, updates, and community discussions. At Synology, every interaction matters. We believe in building trust through availability, ensuring that every question, technical need, or partnership proposal receives a clear, timely, and professional response. Reach out through our official channels today and experience support engineered for excellence.

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