Synology America Appoints James Chen to Expand U.S. Growth
Synology America Welcomes James Chen as CEO to Drive U.S. Market Expansion
Synology America has announced the appointment of James Chen as its new Chief Executive Officer, marking a strategic move to strengthen the company’s presence and deepen its commitment to enterprise customers, channel partners, and solution providers in the United States. As data protection, hybrid cloud solutions, and secure storage become paramount for businesses of all sizes, the leadership transition underscores Synology’s focus on expanding its footprint within the U.S. IT ecosystem and enhancing support for complex, evolving infrastructure needs.
The appointment arrives at a time when organizations increasingly demand resilient data management platforms that integrate backup, cybersecurity, collaboration, and hybrid cloud capabilities. With James Chen at the helm, Synology America aims to accelerate innovation adoption, expand strategic partnerships, and fortify channel engagement, ultimately bringing more robust solutions to U.S. businesses navigating digital transformation.
Leadership Change Signals Strategic U.S. Focus
James Chen steps into the CEO role with a mandate to cultivate deeper relationships with enterprises, service partners, and the channel community. His vision aligns with Synology’s broader mission to provide storage, backup, and infrastructure solutions that empower businesses to protect, manage, and grow their data assets.
In his new capacity, Chen will:
Expand Synology’s U.S. market presence through strategic initiatives.
Strengthen channel and ecosystem partnerships to deliver integrated solutions.
Enhance customer support experiences to align with enterprise expectations.
Drive product and service innovation tailored to U.S. regulatory and operational needs.
His leadership reflects Synology’s recognition of the U.S. as a key strategic market where demand for scalable, secure data protection tools continues to grow, especially as enterprises embrace hybrid cloud strategies, data governance mandates, and performance-optimized storage.
U.S. Market Expansion and Enterprise Demand
The U.S. IT landscape is characterized by rapid digital transformation initiatives, heightened cybersecurity requirements, and widespread adoption of cloud and hybrid infrastructures. Organizations across industries, including healthcare, finance, legal, education, government, and commercial enterprises, face mounting pressure to enhance data resilience, ensure regulatory compliance, and mitigate risks such as ransomware and data loss.
Synology’s recognition of these market dynamics is evident in its expanding portfolio of enterprise-ready solutions, including:
Synology ActiveProtect for unified backup and security
Hybrid Share for cross-site collaboration
Synology C2 Cloud for hybrid cloud backups
High-performance NAS and SAN platforms for scalable storage
APIs and automation integrations that support IT workflows
Leadership continuity and strategic expansion will help Synology better deliver these solutions to U.S. businesses, especially those seeking integrated platforms that reduce complexity and improve operational outcomes.
Importance of Channel and Partner Engagement
Under Chen’s leadership, Synology America plans to deepen collaboration with channel partners, solution providers, and system integrators. The company recognizes that successful enterprise digital transformation often requires collaboration between vendors and service partners who bring domain expertise, tailored integration, and ongoing support.
Channel engagement initiatives likely to be prioritized include:
Enhanced partner training programs
Expanded certification opportunities
Localized support and escalation pathways
Co-marketing and solution development frameworks
By strengthening its partner ecosystem, Synology aims to ensure that businesses receive not only world-class technology but also expert deployment, customization, and ongoing operational support.
Aligning Leadership with Customer Needs
The appointment of James Chen reflects Synology’s commitment to aligning leadership with the evolving needs of customers. His experience and strategic vision are expected to help Synology:
Respond more effectively to U.S. compliance and regulatory environments.
Accelerate response to emerging threats (e.g., ransomware)
Support hybrid cloud and hybrid workforce demands.
Deliver solutions that scale with business growth.
It is a move that resonates strongly with customers who view their data protection, backup, and storage choices as essential components of their continuity and competitiveness.
How Epis Technology Empowers Synology Adoption in the U.S.
As Synology continues its expansion and deepens its engagement with enterprise customers in the U.S., many organizations look to trusted integration partners to ensure successful deployments and optimized outcomes. Epis Technology specializes in designing, configuring, and managing Synology-based data protection, hybrid cloud, and enterprise storage solutions.
Epis Technology understands that deploying advanced systems like ActiveProtect, Hybrid Share, Synology C2 integrations, and high-performance NAS platforms requires more than basic installation. The team conducts comprehensive assessments of business requirements, security postures, compliance needs, and performance expectations to design tailored architectures. Epis Technology implements optimized backup, disaster recovery, and hybrid cloud workflows while enforcing governance policies and monitoring performance. Through ongoing support, tuning, and strategic guidance, Epis Technology ensures that Synology environments are not only operational but aligned with long-term business continuity and scalability goals.
A Leadership Change with Strategic Implications
Synology America’s appointment of James Chen as CEO underscores a clear intent to strengthen its U.S. market strategy, deepen customer and partner engagement, and accelerate the delivery of enterprise-ready storage and data protection solutions. Businesses looking for resilient, scalable, and integrated infrastructure solutions now have a leadership-driven partner positioned to help guide them through the complexities of hybrid cloud adoption and data resilience strategies.
As leadership and strategic initiatives evolve, organizations are encouraged to explore how Synology’s expanding portfolio, combined with expert deployment and support from partners like Epis Technology, can elevate their IT infrastructure and data protection frameworks to meet the demands of today’s digital economy.
About Epis Technology
Epis Technology provides enterprise IT infrastructure, Synology consulting, and cloud data protection solutions for organizations of all sizes. The company specializes in deploying and optimizing Synology storage, backup, and hybrid cloud environments, including Microsoft 365 and Google Workspace protection, disaster recovery planning, and compliance-driven architectures. Through expert configuration, performance tuning, security hardening, and ongoing monitoring, Epis Technology ensures your data infrastructure remains secure, scalable, and aligned with your business continuity objectives, helping you protect critical information while maintaining operational efficiency.