How Synology Uses Personal Data Responsibly and Transparently
How Synology Uses Personal Data
In today’s digital world, it’s natural to wonder how companies handle the information we share with them. At Synology, transparency and trust are at the heart of everything. The company collects and uses personal data not to exploit or sell it, but to provide better services, enhance security, and create smoother user experiences. Understanding how Synology uses personal data helps you see how your information works for you, not against you.
1. To Deliver and Maintain Reliable Services
Synology uses personal data primarily to deliver the services you sign up for. When you create a Synology account, register a device, or activate a license, certain information, like your name, email, and device serial number, is required to verify ownership and functionality.
This allows Synology to:
Authenticate your account and devices
Enable product activation and feature access
Provide updates and patches to keep your systems secure
Offer personalized technical support when needed
In other words, Synology collects just enough data to make sure everything you use works seamlessly and safely.
2. To Improve Product Performance and User Experience
Synology constantly aims to make its hardware and software more efficient and user-friendly. By analyzing anonymous usage data, such as performance statistics, feature usage, and error reports, Synology can identify issues, improve system stability, and release updates that benefit all users. This information is never used to personally identify you. Instead, it helps the company understand which features people find most helpful and which areas need improvement, resulting in better functionality, smoother performance, and a more intuitive experience across devices.
3. To Strengthen Security and Prevent Misuse
Protecting user data is one of Synology’s top priorities. To keep systems safe, the company uses technical information like IP addresses, login timestamps, and device configurations to detect suspicious activity and prevent unauthorized access. For example, these insights help identify unusual login attempts, potential malware infections, or abnormal system behavior before they become serious threats. This proactive approach ensures that your data stays private and protected at all times.
4. To Provide Customer Support and Communication
When you contact Synology’s support team, they may request certain personal details, such as your device ID, product serial number, or email address, to identify your account and resolve issues quickly. This information allows Synology to offer personalized support, track ongoing service requests, and communicate important updates about your products or warranties. You might also receive optional notifications about new features or security improvements, depending on your communication preferences.
5. To Meet Legal and Contractual Obligations
As a global company, Synology operates in compliance with international laws like the General Data Protection Regulation (GDPR) and other data protection frameworks. In some cases, personal data may be used to fulfill legal or contractual requirements, such as processing warranty claims, managing transactions, or responding to government inquiries. Synology’s commitment to transparency means that any such use is limited strictly to what is necessary and always within legal guidelines.
6. To Support Service Enhancements Like Cloud and Backup Solutions
For users who take advantage of Synology C2 Cloud Services or Active Backup, certain data is collected to keep these services secure, reliable, and synchronized. This may include account credentials, configuration preferences, and usage patterns. All such data is encrypted during transmission and storage. Synology never sells, shares, or uses this information for advertising; its only purpose is to ensure that users have uninterrupted and secure access to their digital assets.
7. Synology’s Commitment to Privacy and Transparency
Synology’s approach to data usage is built on three principles: necessity, transparency, and user control.
Necessity: Data is collected only when it’s essential for functionality, security, or service quality.
Transparency: Users are always informed about what’s collected and why.
User Control: You can review, download, or delete your data at any time through account settings.
Synology also provides clear privacy documentation so that users understand how their data is managed every step of the way.
8. How Synology Keeps Data Safe
Synology uses advanced encryption, access controls, and auditing systems to protect all collected information. Personal data is stored securely and is only accessible to authorized personnel. Regular security updates and audits ensure that privacy measures stay ahead of emerging risks. This dedication to data protection ensures that your information is not only used responsibly but also guarded against misuse. Synology uses personal data with a single purpose: to make its products safer, smarter, and more reliable for every user. The company’s data practices are built on trust, transparency, and security; never exploitation. By collecting only what’s necessary, securing it with industry-leading protection, and giving users full control, Synology ensures that technology works in your favor. It’s not about data for profit; it’s about data for better experiences, stronger protection, and genuine customer care. Your privacy isn’t an afterthought at Synology; it’s a promise.