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How Epis Technology Helps Businesses Safely Use Synology’s AI-Driven Support While Keeping Privacy and Efficiency in Mind

As more businesses use Generative AI (GenAI) to make their operations more efficient, speed up response times, and get rid of repetitive tasks, data privacy is becoming a major issue. AI can greatly boost productivity, but it can also easily leak private company information if it isn’t properly managed.

A famous case happened when a big Korean company let its employees use GenAI tools for a short time, but then changed its mind when employees accidentally uploaded private meeting audio and proprietary source code. This event shows how hard it is for businesses to find a way to use AI without putting privacy, compliance, or data security at risk.

This is where Synology’s privacy-first AI architecture and Epis Technology’s knowledge of how to deploy AI in businesses come together to make an AI-assisted workflow that is safe, fast, and completely under your control.

Synology’s De-Identification Framework Makes AI GDPR-Compliant

Synology has made its technical support better by making an advanced Retrieval-Augmented Generation (RAG) engine. This system uses case resolutions that have been verified and reviewed by professionals from Synology. This makes sure that the information is accurate, relevant, and specific to the product.

Synology does a full de-identification of all customer data before it goes into the AI workflow to keep things very private. This process of anonymization includes:

  • Regex Pattern Identification to find phone numbers, serial numbers, emails, and IPs
  • Named Entity Recognition (NER) is a way to sort out things like personal names and organizations in a given context.
  • To stop false detection, use checksum validation.
  • Contextual Text Analysis to make sure the anonymization is correct
  • Secure Tokenization & Redaction to get rid of all private identifiers

Most importantly, all of this processing happens in a fully GDPR-compliant environment, so no identifiable customer data is exposed during AI training or inference.

How Epis Technology Makes This Better for Businesses

  • Epis Technology adds these same privacy protections to Synology deployments in businesses:
  • Setting up private RAG engines on Synology NAS or ActiveProtect
  • Using strict access controls and zero-trust policies when AI is used to help with support tasks
  • Putting in place data retention policies that follow the rules for regulated industries
  • Providing Synology consulting to make sure that anonymization settings are in line with ISO, GDPR, HIPAA, or SOC-2 standards

This lets businesses safely use AI-powered workflows without risking privacy or compliance.

Guardrails that stop outputs that are harmful or sensitive

Before any response is sent, Synology’s AI support platform has two main guardrails in place:

1. Enforcement of Internal Policy

This layer stops:

  • Unapproved sharing of system files
  • Responses that mention certain CVEs
  • Output that could affect production settings
  • Any content that needs to be sent to a human engineer

The system automatically stops and tells support engineers when it sees a high-risk request.

2. Safety of the content and protection of operations

This guardrail makes sure that AI does NOT make:

  • Commands for the shell
  • Steps for remote access
  • Important configuration information
  • Any technical direction that is specific to a certain situation and could cause downtime

The system will only send an automated reply or send the case to a Synology expert after both safeguards have been cleared.

How Epis Technology Uses These Guardrails in Your Business

Epis Technology sets up and fine-tunes these guardrails for all enterprise Synology installations:

  • Setting up multi-layer approval flows for responses made by AI
  • Making sure that role-based identity management works in all Synology environments
  • Combining AI security with Active Backup, NAS storage, and security appliances
  • Making sure that no private data leaves your system

This makes sure that businesses can use AI without putting their operations or data at risk.

The result is quicker help, safer operations, and better compliance.

Synology says that its AI-powered support workflow has made response times 20 times faster without sacrificing privacy or accuracy. Synology shows that AI can be both powerful and safe by using deep-learning automation and strong guardrails together.

Epis Technology helps businesses find this balance by using Synology systems to create compliant, private-cloud AI workflows that include:

  • Hosting models safely
  • Data processing that follows the GDPR
  • Access controls that don’t trust anyone
  • Surveillance, backup, and storage infrastructure for businesses

Businesses can safely use AI with the help of Epis Technology, which makes sure that sensitive data stays safe.

Epis Technology in a Nutshell

Epis Technology is an expert in enterprise IT infrastructure, data protection, and consulting services for Synology. We offer:

  • Backup options for Microsoft 365 and Google Workspace
  • Large-scale storage architecture and integration with the hybrid cloud
  • PC backup services that take care of everything
  • Deployment, tuning, and ongoing support for Synology
  • Business continuity, cybersecurity resilience, and making the most of private clouds

Epis Technology makes sure that your business runs with the highest level of security, scalability, and data protection, while also making the most of Synology’s advanced AI, backup, and storage solutions.

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