A File’s Journey: How Synology Drive Fixes File Problems Across Platforms—Made Better by Epis Technology’s Enterprise Deployment
People who work with macOS, Windows, mobile devices, and cloud storage have probably had a moment of panic when a file name suddenly changes, duplicates, or gets corrupted while it is being transferred. A designer might save Project Árvore – Final Proposal (ü).psd on macOS, but when a Windows-based client tries to open it, the filename might be broken or duplicated.
The reason this is so frustrating is very technical: Unicode normalization, which is how operating systems store and encode characters without anyone knowing. Users only see “Á,” but computers read it in very different ways depending on the platform.
These differences often cause:
- File sync is broken
- Names of files that are the same
- Downloads that didn’t work
- Metadata that is broken
- Conflicts that get in the way of business processes
This is where Epis Technology’s deployment and optimization of Synology Drive become an important layer of security for businesses that need to work together across platforms.
Epis Technology makes sure that Synology environments are set up to handle these problems smartly. This way, businesses can move files between macOS, Windows, Linux, and mobile systems without any problems, corruption, or data loss.
The Secret Problem: Unicode Normalization Across Different Operating Systems
The filename distortion problem is mostly caused by two Unicode formats:
NFC stands for Normalization Form Composition, which is a Windows/Web standard.
A character is saved as one whole thing.
Like a cake that is done.
NFD stands for Normalization Form Decomposition, which is a standard for macOS.
A character is made up of several parts that are put together.
Like making something from scratch: “Á” turns into “A” + “´”.
They look exactly like people, but to a computer, they are as different as “A” and “B.”
This difference often causes problems with synchronization when working across platforms.
How Synology Drive Fixes This on Its Own and How Epis Technology Makes Sure It Works for Your Business
Synology Drive is like a universal translator.
The moment a file enters the Drive system:
The name of the file is automatically changed to NFC, which is the standard for all files.
This happens quietly on the server level, making sure:
- Consistent file names
- Works on different platforms
- Less syncing problems
- Workflows that work on many devices
Epis Technology sets up and improves Synology Drive so that this translation process works well even in places where:
- Thousands of people are using it right now.
- Fleets with both macOS and Windows
- Naming files in a complicated way
- Big datasets for creative or engineering work
Epis Technology’s infrastructure planning makes sure that Drive can process these normalizations without slowing down.
Cross-Platform Conflicts: Case Sensitivity vs. Case Insensitivity
Another big problem that Synology engineers fixed—and that Epis Technology uses well—is figuring out what a file name is.
Linux/Synology servers that are case-sensitive
There is no connection between report.docx and report.docx.
Windows and macOS systems that don’t care about case
The same file is represented by those two filenames.
This causes:
- Problems with syncing
- Overwrites
- Downloads that aren’t complete
- Confusion when working together
Synology Drive fixes this with application-layer mediation.
- When the only difference between two files is how they are capitalized:
- The Synology Drive web portal automatically adds a distinction, like report (1).docx.
- Users can easily see two separate files.
- Both files sync safely to all devices.
Epis Technology makes sure that this mediation layer is set up correctly so that there are no problems in:
- Shared drives for businesses
- Folders for teams
- Workplaces that are spread out
- Deployments for remote sync
Understanding “Identity”: Why Synology Drive Keeps File Metadata
Many cloud systems see a rename as:
- Remove old file
- Make a new file
This breaks:
- History of versions
- Share links
- Data about data
- Things to say
- Tags
- Records of collaboration
Instead of reading file actions, Synology Drive reads user intent.
A rename is not a deletion; it is a change to a property.
The file’s identity stays the same, keeping:
- All past versions
- Sharing rights
- Metadata for collaboration
- History of audits
Epis Technology sets up Drive Sync so that businesses never lose important documents when they rename or change the way they work.
This is very important for:
- Teams of creative people
- Companies that do architecture and engineering
- Legal or compliance settings
- Big places to store documents
Why This Is Important for Businesses That Use Epis Technology
Cross-platform file operations may seem small, but they come with huge hidden risks:
- Links to files that don’t work
- Conflicts between versions
- Changes that were lost
- Bad metadata
- Synchronization failure
- Files that are the same across teams
For modern collaboration to work, files must have the same identity no matter what platform they are on.
Epis Technology gives:
- Professional Synology advice
- Using Synology Drive in a business setting
- Improving workflows across platforms
- Setting up a large-scale NAS
- Ongoing support and monitoring
- Strategy for data governance and versioning
- Services to stop file conflicts
- Integration of Backup and ActiveProtect
Epis Technology makes sure that Synology Drive is more than just a place to store files; it also becomes a strong, smart, cross-platform file system.
Smart engineering makes things simple.
Users should never have to know about Unicode normalization, case sensitivity rules, or how filesystems work differently on different platforms. They ought to be able to:
- Make
- Keep
- Change the name
- Give
- Work together
…and have faith that everything “just works.”
The base was built by Synology engineers.
Epis Technology sends it as a full, business-ready package.
When Epis Technology helps organizations set up, tune, and support their file-management systems for a long time, they get an environment where
- No file gets lost in translation.
- Synchronization stays stable
- Filenames are always the same everywhere
- Working together becomes easy
An intelligent, quiet system keeps everything running smoothly and safely on all the platforms your business uses.